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Please read the FAQ before contacting Support. You can contact Support using one of the means below:
Your comments and suggestions are very much appreciated!
To review your orders, access your registration information or change your e-mail settings, login to your account.
Frequently Asked Questions (FAQ)
Lost registration information
Click here to access your registration information.
Entering the registration information
To enter your registration information, right-click the UltraMon icon in the system tray (the area of the taskbar with the clock), select About from the menu, then click on Enter Registration Code.
If the trial period has already expired, click No when asked if you want to purchase the software, you will then get directly to the About UltraMon screen where you can click on Enter Registration Code to enter your registration information.
If you get an error message when entering the registration information, or if the software is still running in trial mode after entering the registration information: make sure you have entered the name in the first field (Registered to), and the registration code in the second field (Registration code). The name needs to be entered exactly as shown in your registration information.
Windows Vista compatibility
Do not install versions earlier than 2.7.1 on Windows Vista: installation of the mirroring feature will fail, and after each reboot Windows will try to install a driver used by the mirroring feature, which will again fail.
Version 2.7.1 will mostly work fine on Windows Vista, with the following limitations:
- the mirroring feature is not available
- when using the Aero theme, the window buttons added by UltraMon aren't visible
- if a monitor is positioned to the left of the primary monitor, the wallpaper won't display correctly
- UltraMon taskbars don't fully match the look of the Windows taskbar
3.0 Beta has improved Vista compatibility, but is less mature than 2.7.1.
Setup: UltraMon.cab is corrupted or missing
This happens due to a corrupted download, for example because a proxy server on your company or internet service provider's network has cached a partially downloaded copy of the setup file. To fix this, try downloading again later. Some users have reported that downloading with the Firefox browser fixed the problem for them.
To verify if the software was downloaded successfully:
- right-click the downloaded .msi file and select Properties from the menu
- select the Digital Signatures tab and double-click on the signature
- verify that the digital signature is OK
Click here for a screenshot of the digital signature dialog.
If the digital signature isn't OK, the file has been corrupted during downloading or has only been partially downloaded.
Setup: UltraMon setup ended prematurely because of an error
This can have several reasons. First, make sure that the file hasn't been corrupted during download, as described above.
If the .msi file is okay, try copying it to the root directory of your system drive, usually C:\, then run setup from there.
If this doesn't fix the problem, please do a logged install and send the log file to support@realtimesoft.com:
- open a command prompt
- use the cd command to change to the directory where you placed the .msi file
- run the following command:
msiexec /i <filename>.msi /l*v UltraMon.log
on Windows 98/Me, you might have to specify the path for msiexec.exe, usually C:\Windows\System
- after setup has finished, you'll have a file called UltraMon.log in the same directory as the .msi file
Smart Taskbar: missing taskbar or taskbar shows tasks from wrong monitor
To adjust the Smart Taskbar configuration, right-click an UltraMon taskbar to display the configuration menu. 'Add Taskbar for' is used to add a new taskbar for a monitor, 'Show Tasks from' is used to specify from which monitors the taskbar will show tasks. To move a taskbar to a different monitor, make sure it isn't locked, then grab the taskbar's bottom-right corner with the mouse and drag it to the desired monitor.
To let UltraMon create a new default configuration for the Smart Taskbar:
- close UltraMon (UltraMon menu > Close)
- open regedit.exe, the registry editor
- delete the registry key 'HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\Smart Taskbar'
- restart UltraMon using the UltraMon icon in Start menu > Programs
Configuration: advanced registry settings
The following settings can only be configured by editing the registry directly using regedit.exe. For the change to take effect, UltraMon needs to be restarted after changing a setting.
• Hide the system tray icon for non-admin users
To hide the UltraMon system tray icon for users who aren't system administrators, set the Hide Systray Icon for Non-Admins value under HKEY_LOCAL_MACHINE\SOFTWARE\Realtime Soft\UltraMon to 1. Please note that users can still make configuration changes directly in the registry, to prevent this, HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon and subkeys need to be made read-only.
This setting is ignored on Windows 98/Me.
• Use operating system language instead of user-specified language
By default, UltraMon will use the language specified by the user under Options > General. To always use the current operating system language instead (if a language pack is installed for all available languages), clear the Language value under HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon.
• Hide the Smart Taskbar menu's Refresh option
To hide this menu option, set the Show Refresh Menu Option under HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\Smart Taskbar to 0.
• Change the wallpaper folders
The location of the personal and shared wallpaper folders is stored in the registry and can be changed:
My Wallpapers folder: Wallpaper Directory value under HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\Wallpaper
Shared Wallpapers folder: All Users Wallpaper Directory value under HKEY_LOCAL_MACHINE\SOFTWARE\Realtime Soft\UltraMon\Wallpaper
• Change the shell shortcuts folder
When a Windows shortcut is customized by changing settings on the custom UltraMon tabs, UltraMon creates a special UltraMon shortcut in the shell shortcuts folder. To change the location of this folder, edit the Shell Shortcut Directory value under HKEY_LOCAL_MACHINE\SOFTWARE\Realtime Soft\UltraMon\Shortcuts. This folder should be accessible to all users of the system.
• Show Desktop delay when dragging an item to an empty area of the Smart Taskbar
When dragging an item to an empty area of the taskbar, the desktop will be shown after the mouse has hovered over the same area for a short time. The default is half a second for Windows XP and later, and 2 seconds for earlier systems. To change the delay, edit the Show Desktop Hover Time value under HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\Smart Taskbar. The value is in milliseconds, 1 second = 1000 milliseconds.
Troubleshooting: disabling background applications
Do the following to temporarily disable background applications that aren't part of the system:
If you are using Windows 98/Me/XP or later: start msconfig.exe, select the Startup tab and disable all applications that aren't part of the system except UltraMon. On Windows XP or later, also select the Services tab, check 'Hide All Microsoft Services', then disable all remaining services.
If you are using Windows 2000: download a startup manager, for example the freely available Startup Control Panel. Use the startup manager to disable all applications (except UltraMon) that aren't part of the system. To disable a 3rd party service, open Control Panel > Administrative Tools > Services, double-click the service you want to disable, then set the Startup type to 'Disabled'.
You will need to restart your system for the changes to take effect.
Troubleshooting: disabling UltraMon
To disable automatic startup of UltraMon, delete the UltraMon entry under the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run using regedit.exe. You can also do this in safe mode (press F8 during system startup, then select Safe Mode from the menu).
If you are using Windows 2000/XP or later: the UltraMon mirror driver (used for the mirroring feature) will still get loaded, even if UltraMon itself doesn't get started. To prevent the mirror driver from getting loaded, go to Control Panel and open the System applet, select the Hardware tab and click on Device Manager. Select View\Show hidden devices from the menu, then disable the UltraMon Display Mirror Driver from the Display Mirror Driver group. You can also do this in safe mode.
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