Deb 2007-06-27 04:50
I am using 2 monitors with monitor2 as my primary monitor on the left. When I enable smart taskbar it just covers the windows taskbar on primary monitor but i cannot access any of the options. On the righthand monitor i see where the taskbar is suppose to be because it cuts off the bottom of th sidebar but it's completely transparent and once again i have no options. I had this happen on xp once and i think what i did was make a new taskbar but ican't get to the options in vistato do that. I have tred removing the entries in the registry and app data but that hasn't helped. I love ultramon andwill use it anywaybecause i love the wallpaper manager and the move to other monitr feature but it would be nice to be able to get thatsecond taskbar back. Thanks
Deb
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Christian Studer 2007-06-27 10:41
For further troubleshooting, please post the system information from the About UltraMon dialog here, you can access the About dialog via UltraMon menu > About.
Christian Studer - www.realtimesoft.com
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Deb 2007-06-27 13:52
2 monitors
Current desktop: 2176x864 (0,0 - 2176,864)
Monitor 1 - Generic PnP Monitor:
Settings: 1024x768, 32-bit color, 60 Hz refresh rate
Coordinates: 1152,0 - 2176,768. Workspace: 1005,0 - 1899,670
Video card: RADEON X700 Series
Device: \\.\DISPLAY1\Monitor0
Monitor 2 - Generic PnP Monitor (primary):
Settings: 1152x864, 32-bit color, 75 Hz refresh rate
Coordinates: 0,0 - 1152,864. Workspace: 0,0 - 1005,724
Video card: RADEON X700 Series
Device: \\.\DISPLAY2\Monitor0
Hope this helps.
Deb
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Christian Studer 2007-06-28 09:24
Thanks for the information.
So far I haven't been able to reproduce this issue, I tested with the same display configuration you are using.
Could you send me your UltraMon settings to support@realtimesoft.com? Maybe there's something wrong there. To do this, run regedit.exe, then right-click the key 'HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon' and select Export from the menu to save the settings to a .reg file.
Christian Studer - www.realtimesoft.com
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Christian Studer 2007-06-29 09:32
Thanks for sending the settings.
There does seem to be a problem with the Smart Taskbar settings, I would recommend deleting the registry key 'HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\3.0.0\Smart Taskbar'. Make sure to close UltraMon before deleting the registry key.
When UltraMon starts the next time, a new default configuration will get created for the Smart Taskbar.
Christian Studer - www.realtimesoft.com
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Deb 2007-06-30 23:35
I am sorry it took so long to get back to you.. I have been working last 2 days. I tried what you said and got an error about the SmartTaskBarManager. After reading about how to fix that error here I went back in and redeleted the registry key and the file in app data and still have the same problem as before. Deb
Deb
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Christian Studer 2007-07-01 10:19
Please send me an export of the settings generated after deleting the registry key and restarting UltraMon.
To do this:
1) close UltraMon
2) delete the registry key 'HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\3.0.0\Smart Taskbar'
3) restart UltraMon via the shortcut in Start Menu > Programs
4) close UltraMon again
5) export the 'HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\3.0.0\Smart Taskbar' registry key to a .reg file and send the file to support@realtimesoft.com
Christian Studer - www.realtimesoft.com
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