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Forums -> UltraMon™ -> Runtime Error on System Shutdown- Vista
Tom Ray   2008-10-11 15:17
Am running Vista SP1 Business and UltraMon 3.03 Beta.

After the system has been running for several hours, I routinely get a Runtime error in UltraMon when the system is shut down. The error box appears during the shutdown process. Sometimes it is UltraMon.exe; other times it is UltraMonUIAcc.exe. I've also seen it happen when doing a reboot, but it is not as frequent as during a full shutdown. No error event shows up in Event Viewer.

Other than that, UltraMon 3.0.3 Beta seems to be working well.
Christian Studer   2008-10-12 09:31
I'm currently looking into a similar issue, would you be interested in running a test version of UltraMon.exe to see if the problem is fixed?

Christian Studer -
Tom Ray   2008-10-12 15:03
Yes, I would be more than happy to run a test version to see if it resolves the runtime issue. Just give me a download link and I'll try it.
Christian Studer   2008-10-13 11:46
I have uploaded the test version:


To install the file, close UltraMon, go to C:\Program Files\UltraMon and create a backup of UltraMon.exe, then extract the downloaded ZIP file to the UltraMon folder and replace the existing UltraMon.exe.

With the test version you should get a regular UltraMon error instead of the generic crash message, this should help with further troubleshooting.

Christian Studer -
Tom Ray   2008-10-13 17:41
I have the test version installed. A new error window appears and it states that Ultramon.exe has encountered a fatal error. However, the shutdown continues so quickly that I cannot copy down all the info fast enough.

Is there a place that UltraMon writes this error report? I don't have any entry in the Event Viewer concerning this error.
Tom Ray   2008-10-13 19:25
I did pickup "Last Error=1400" on a shutdown error window of UltraMonUI.exe.
Christian Studer   2008-10-14 08:16
I have uploaded a new version which also writes errors to C:\Users\<username>\AppData\Roaming\Realtime Soft\UltraMon\Error.log:


Christian Studer -
Tom Ray   2008-10-14 15:56
The new test version will not even start up. An error box is issued as:

"UltraMon encountered a fatal error and will exit

More information

Version: 3.0.3
OS: 6.0.6001 Service Pack 1 x32
Source line: .\Multimon.cpp
Line: 43
Return Value: 1
Last Error: 126
Christian Studer   2008-10-15 10:37
Sorry about that, still had some test code in there. I have updated the files (same file names).

Christian Studer -
Tom Ray   2008-10-15 16:49
Corrected test version installed.
Tom Ray   2008-10-16 04:23
This error just occurred on a system reboot:

UltraMon encountered a fatal error and will exit.

More information:

Version: 3.0.3

OS: 6.0.6001 Service Pack 1 x32

Source file: ..\UiAcc\UiAccClient.cpp

Line: 201

Return value: 0

Last error: 1400
Christian Studer   2008-10-16 08:34
Thanks for the information, will be fixed in the next release.

Christian Studer -
Mysti   2009-05-11 01:03
I am sure this is because of my OS, but I am getting a fatal error also

UltraMon encountered a fatal error and will exit

more information:

Version 3.0.5
OS:6.1.7100 x32
Source file: .\ButtonRendererVistaComposited.cpp
Line 72
Return value: 0
Last error: 1914

Its probabaly because Im running windows 7.
Christian Studer   2009-05-11 08:55
I'm going to look into Windows 7 support for the 3.0.6 release.

Disabling the window buttons in the registry will allow you to use UltraMon, to do this run regedit.exe, go to 'HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\<version>\Window Buttons', then change the value of 'Maximize to Desktop Button' and 'Move Window Button' from one to zero.

Christian Studer -
Kid Vicarious   2009-05-22 22:44
the following works for me on windows 7

[HKEY_CURRENT_USER\Software\Realtime Soft\UltraMon\3.0.5\Window Buttons]
"Move Window Button"=dword:00000000
"Maximize to Desktop Button"=dword:00000000
"Button Spacing"=dword:ffffffff
"Don't Add Buttons to Dialogs"=dword:00000001
Forums -> UltraMon™ -> Runtime Error on System Shutdown- Vista

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