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Forums -> UltraMon™ -> explorer crash on undock
Kevin C   2020-06-23 06:27
Every time I undock my laptop (Dual Monitors attached via Dock) explorer starts crashing in a never ending loop until I reboot.

Looking at the event logs it looks like explorer is crashing due to UltraMon

is this a known issue? it only started a few weeks ago,

Faulting application name: explorer.exe, version: 10.0.17763.1217, time stamp: 0x4d294a36 Faulting module name: RTSUltraMonHook.dll, version:, time stamp: 0x5bb54585 Exception code: 0xc00000fd Fault offset: 0x000000000001fe55 Faulting process id: 0x2d7c Faulting application start time: 0x01d6495f6c62273e Faulting application path: C:\WINDOWS\explorer.exe Faulting module path: C:\Program Files\UltraMon\RTSUltraMonHook.dll Report Id: d8adf7e4-13b0-4bc1-a2be-4da22b5f0de8 Faulting package full name: Faulting package-relative application ID:

Kevin C
Christian Studer   2020-06-24 16:05
From the explorer.exe build number it looks like you're using version 1809 of Windows 10, I had a similar issue with this version of Windows when connecting to the computer via remote desktop and one of the taskbar extension features was enabled ('remove Start button' or 'enable thinner vertical taskbars').

I'm no longer seeing this with version 2004, if you can upgrade I would recommend doing that, otherwise disabling the taskbar extensions should fix the issue.

Christian Studer -
Forums -> UltraMon™ -> explorer crash on undock

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